Refund Policy

Supplements

• Unopened, unexpired supplements may be returned within 30 days of purchase for a full refund.

• Opened or temperature-sensitive products are non-refundable, due to safety and storage concerns.

Lab Fees

• Lab charges are processed after your sample is collected, either through a draw site or a home kit.

• Once processed, lab fees are non-refundable, even if you choose not to continue care or review results.

Services

• Services that have already been provided are non-refundable.

Care Packages

• Prepaid care packages (like Elemental Health or Elemental Care) are eligible for partial refunds if canceled early.

• An early cancellation fee of 15% will be applied, along with deductions for any services already used.

• These packages are designed as a committed course of care. Please enroll only if you’re ready to engage with the full process.

• In rare cases of serious illness or major life disruption, we may consider pausing or adjusting a package. This is handled case by case and is not guaranteed.

Note:
This page is here to help you understand how things generally work in our clinic. While we do our best to keep everything current, policies and pricing may change over time. For the most accurate and personalized information, please refer to your intake documents or reach out to our team directly.